Program Manager II, GCP, Trustworthy Shopping Experience
DESCRIPTION
The Regulatory Intelligence, Safety and Compliance (RISC) team is seeking a Program Manager who is passionate about establishing Amazon as the world’s most reliable shopping platform for safe and compliant products. This is an opportunity to partner with the Rufus team, Amazon’s new generative AI-powered shopping assistant, to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals.
Key job responsibilities
A successful candidate will thrive in ambiguity and bringing process to a highly dynamic environment, own policy development and evaluation, and be able to partner with multiple cross-org teams. This role involves codifying and simplifying complex policies, providing guidance for nuanced policy use cases, and the ability to adapt quickly to deliver results.
A day in the life
• Identify and develop policies needed to ensure a consistent store experience for our customers
• Work with the Rufus AI science and tech teams to translate store policies so Rufus can be trained to accurately comply with policy
• Identify and address high risk gaps and monitor potential risk areas
• Evaluate and calibrate policy effectiveness to assess and refine policy outcomes
• Collaborate with global partners to explore additional areas to refine policy and preserve customer trust
• Ensure ongoing governance and discover scalable solutions to increase model training efficiency
About the team
Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- 5+ years of program or project management experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience working cross functionally with tech and non-tech teams
- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent
PREFERRED QUALIFICATIONS
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.