Carrier Relationship Manager
DESCRIPTION
What if you could use your creativity to change the direction of the entire transportation and delivery sector while raising the bar on customer experience?
At Amazon, we're working to be the most customer-centric company on earth - including how we fulfill and handle customer orders throughout the entire Transportation network. The Amazon Transportation Services (ATS) Team manages the transportation network for Amazon, ensuring that the customer orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, ATS is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the middle mile space.
Key job responsibilities
We are looking for a dynamic, detail-oriented, organized self-starter to join as a Business Coach for the Middle Mile team to manage Linehaul Service Provider (LSP) relationships and ensure they are set up to succeed. This person will manage LSP readiness through onboarding and training curricula and audit processes that support standard work. We are seeking bar-raising candidates who are able to:
- Provide best in class support for LSPs with scalable tracking process
- Partner with teams to advise on and manage operational challenges
- Identify, develop and improve strategies for the LSP onboarding and training process
- Analyse and interpret data to improve efficiency across individual LSPs and the entire supply type
- Provide reports to leaders of health and training proficiency weekly/monthly
- Partner with other teams to advise on and manage operational challenges
The ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment.
Moreover, readiness to conduct some business travels and the ability to work in dynamic and ambiguous areas is imperative.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centers equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
BASIC QUALIFICATIONS
- A degree
- Advanced proficiency in written and verbal English and German
- Relevant experience in program or project management
- Experience in working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
PREFERRED QUALIFICATIONS
- Experience in supply chain and/or transportation
- Experience in driving end to end delivery, and communicating results to senior leadership experience
- Experience building processes, project management, and schedules
- PowerBI and SQL knowledge as a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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