Regional Manager, Amazon Fresh Stores
DESCRIPTION
We are looking for an experienced Regional Manager who can bring Amazon’s customer obsession to life in a grocery environment. You will be accountable for the end-to-end operations and overall performance for the stores in your region, leading a team of store managers and engaged grocery associates to deliver a one of a kind experience for customers. You will lead your region by monitoring, analyzing, and responding to business metrics that include sales, labor, customer satisfaction, productivity, and safety, among others. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. You will work with other Regional Managers to design and operationalize scalable processes and sound business playbooks. You will contribute your retail and grocery knowledge and data acumen to influence a fast-growing grocery business.
Regional Managers are process-driven, comfortable with a high degree of ambiguity, detail-oriented, able to think outside the box, and able to analyze business metrics and implement solutions. Regional Managers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.
Key job responsibilities
- Manage a team of store leaders, including setting goals, relaying expectations and managing performance, providing regular feedback, and supporting career development.
- Delegate and influence to drive exceptional results in your stores, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store manager, directors, and corporate stakeholders.
- Analyze data and guide the team to adjust as needed, use business metrics to measure and drive performance, and convey results in regular business reviews.
- Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in a single store or across your district.
- Represent your region in nationwide meetings and respond to escalations from business leaders and other stakeholders.
- Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers, analyzing qualitative and quantitative inputs, and independently implementing solutions to solve problems.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your stores.
- You spend up to 80% of your time visiting the stores in your region, including commute/travel time, and assist with launches in other regions as needed.
- You are comfortable working in a physical environment. You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time.
- Must be able to work flexible hours including nights, weekends and holidays.
Candidates must be at least 18 years of age.
Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
About the team
Amazon Fresh Stores is a unique extension of Amazon.com that focuses on in-person shopping experiences throughout our grocery stores. We are passionate about creating a shopping experience that provides our customers with a wide selection, low prices and convenience. If you enjoy being both an operator and an inventor and you want to join a fast-paced, cutting-edge team that is making history and breaking new ground for Amazon’s grocery stores, this is the place for you.
BASIC QUALIFICATIONS
- 6+ years of leadership experience in a customer-facing grocery environment, including 1+ years of multi-site management, or 3+ years of Amazon Fresh Stores (Blue Badge/FTE) experience.
- Bachelor's degree from an accredited university or 8+ years of customer-facing retail or grocery industry experience.
PREFERRED QUALIFICATIONS
- 10+ years of customer-facing retail or grocery experience.
- Current Store Manager within Amazon Fresh Stores business line.
- Experience in launching grocery locations.
- Experience in managing budgets.
- Strong verbal communication and interpersonal skills.
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
- Demonstrated success in problem solving and delivering results.
- Demonstrated ability to attract, hire, and develop high-performing teams.
- Passion for Amazon and committed to delighting customers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.