Associate-Acc Management, Seller Success
DESCRIPTION
Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, passionate about e-commerce, and entrepreneurial in nature with a strong work ethic? If yes, then this opportunity from Amazon will appeal to you.
The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence seller partners over phone. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions.
Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate should be comfortable in executing
repeatable processes.
To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.
Key job responsibilities
· Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.
· Managing and driving the growth of the seller’s business: Build and execute on a scalable input plan that delivers on key business opportunities for the seller and Amazon.
· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
· Work with sellers to improve operational aspects of their business in providing a great consumer experience.
· Analyzing the business: Conduct deep dive analysis on the seller’s business at a category level and future opportunities. Publish recommendations and action plans based on data.
About the team
We are a multi-lingual, multi-culture team with high diversity ratio and strong performance culture. Our team helps support sellers on Amazon India marketplace become successful by providing them with actionable, time bound nudges to grow/improve their business.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience with Excel
PREFERRED QUALIFICATIONS
- Experience with Microsoft Office products and applications