Risk Manager I , Compliance Health
DESCRIPTION
As part of the world’s largest online store, Amazon’s RISC team protects Amazon customers from products that are illegal or otherwise restricted by Amazon policies. As a Risk Manager on the team, you’ll help design, create and deploy internal tools and tech that keep Amazon a safe place to shop. You’ll partner with multiple stakeholders to make sure that Amazon employees have the best user-facing tools and help us stay up-to-date with emerging threats and risks in the e-commerce space.
Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide
Key job responsibilities
In this role you will:
• Define operational strategies for intricate business and program needs, incorporating inputs and driving alignment across world wide teams.
• Manage the delivery of complex initiatives across various teams, components of which include data analysis, operationalizing and scaling new processes, and catalog classification
• Develop and maintain metrics and reporting to monitor risks, program health, and initiative progress
• Conduct risk assessments of existing controls and recommend solutions to address identified risks such as developing region-specific abuse prevention processes, tools, and policies
• Identifies potential areas of compliance vulnerability and risk; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future
About the team
Compliance Health team acts as “the pulse of WW Regulatory Intelligence, Safety and Compliance (RISC)” by developing process to reduce risk on our catalog, driving risk metrics, standardization and simplification of process, across all teams in RISC based on gaps or defects identified in a given process, re-evaluation of standard operating procedures and targeting new signals. WWCH team members are single threaded leaders with accountability to identify gaps and reduce risk on our catalog. The team prioritizes risk reduction and works with global program leads, to setup and standardize processes for risk reduction.
BASIC QUALIFICATIONS
· 2+ years experience in program or project management
· Experience using data and metrics to drive improvements
· Experience defining requirements, facilitating progress and identifying blockers.
· Experience implementing repeatable processes and driving automation or standardization
· Experience owning program strategy and end to end delivery
· Experience with improving team efficiency and improving processes.
· Bachelor’s Degree or Equivalent Experience
PREFERRED QUALIFICATIONS
· Education or certification background such as; Six Sigma, Lean Techniques, or Project Management Professional (PMP)
· Demonstrated experience and success in Operations oriented projects.
· Demonstrated success working cross functionally with tech and non-tech teams
· Ability to work independently and demonstrate sound judgment in ambiguous situations
· Ability to define Program Management strategies; ability to deliver independently, with limited guidance and structure.
· Experience working with multiple stakeholders.
· Experience with commitment towards goals and outcomes and to ensure Customer Experience metrics are maintained