L&D Specialist, India Stores
DESCRIPTION
We are looking for a dynamic, organized self-starter to join the India Retail organization as a Learning & Development(L&D) Specialist. The L&D specialist is an active member of the IN Stores Learning Team, driving and supporting network-wide initiatives impacting Amazon.in’s seller partners as well as the internal category and HR teams.
Key job responsibilities
• Partner with senior leaders (internal and external) and other support functions (HR/ Finance) to design, develop and implement capability initiatives for business, HR and seller partners
• Translate customer requirements and business strategy into learning programs that are scalable, simple, employee-friendly and adaptable
• Work with senior management and the HR team to design, develop and implement customized learning solutions.
• Assess the customer training needs through learning needs identification exercise and leverage the inputs to improve the offerings.
• Plan and execute the learning calendar
• Identify the right mix of channels and facilitators (3rd party, in house) for content delivery and effectiveness
• Review and analyze L&D metrics including data on feedback, coverage and impact to recommend systemic improvements.
• Build strong working relationships and develop deep partnership with the partner teams.
• Set milestones, define success metrics, prioritize programs, and influence customer leaders to deliver the outcomes.
• Demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Communicate clearly and concisely, including interpersonal and written communications.
• Manage conflicting priorities of various stakeholders – internal and external.
A day in the life
The incumbent is expected to analyze the customer needs and identify the cohorts for development journeys, curate the learning journeys with high impact. The role also encompasses identifying any opportunities for business, talent and functional interventions; designing and planning the execution to work in a high velocity environment with a maximum of freedom to experiment and innovate. This role entails influencing leaders at Amazon and at sellers as main stakeholders and providing strong consultation and direction to drive innovation and business impact. The individual will own the design, implementation and audit end to end for the programs. These may be part of a larger, defined curriculum where the learning problem/strategy is defined but the solution approach may not be. The incumbent’s responsibility is to receive raw instructional content or concepts from SMEs, and/or help execute needs assessment (e.g., surveys, interviews) to identify learning outcomes, deliver solutions that are efficient, compliant, understandable, secure, maintainable, and with low-defects.
BASIC QUALIFICATIONS
Education: Bachelor's degree required, MBA is preferred
Experience, qualifications and skills required
• 3+ years of experience in learning and development and 5+ years of overall experience.
• Experience in a highly analytical, results-oriented environment with multiple stakeholder team interaction interface.
• Great communication skills - ability to think creatively and adapt the message to the audience.
• Track record of program management and expertise in delivery of learning programs to internal and external stakeholders, preferably in e-commerce or retail industry
• Outstanding interpersonal skills and the ability to work effectively across teams & multiple stakeholders
• Customer- and business obsession, with a bias for action and a drive to create measurable value
• Must be comfortable navigating complex, matrix-shaped organizations and be persuasive and caring with a wide range of diverse, cross-cultural audiences
PREFERRED QUALIFICATIONS
• Proficiency in understanding, interpreting, analyzing and driving data-based decisions. (Excel or any other similar product proficiency upto intermediate level)
• Exposure to multiple HR functions