Senior Product Manager - Tech, People Experience Foundation (PXF)
DESCRIPTION
Are you a passionate, self-starting Product Manager interested in building products to connect Amazonians with the information, resources, and insights they need through best-in-class GenAI solutions? We are looking for a Senior Product Manager, with a technical background, that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join the A to Z Assistant team responsible for a pan-Amazon GenAI powered chat based assistant.
Key job responsibilities
- Working closely with business leadership to define and evolve the vision for your products
- Working with stakeholders across the company to gather and document requirements
- Establishing feature prioritization and creating ambitious but achievable roadmaps
- Defining acceptance criteria and user acceptance testing processes for your products
- Working closely with engineering to ensure feature delivery in line with requirements
- Defining the product metrics that ensure successful use of our products by our customers, and reporting on those metrics through regular status mechanisms
- Monitoring the execution of new product and feature launches to ensure they meet expectations
- Contributing to a team culture of experimentation and innovation
- Analyzing customer feedback and usage metrics to identify key pain points and ensuring appropriate levels of product quality and performance
- Managing bottlenecks, providing escalation management, anticipating and making trade-offs, balancing the business needs versus technical constraints, and maximizing business benefit while building great customer experiences
- Presenting confidently to senior management through both verbal and written communications
- Capable of rolling up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality
About the team
As part of People eXperience Technology (PXT), we deliver products that are used by all Amazonians in their daily roles in Amazon. Within PXT, the A to Z Assistnat team owns AZA, Amazon’s flagship GenAI powered chat assistant. AZA provides Amazonians with a single destination to search for information and complete tasks.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in building and driving adoption of new tools
- Experience in building and deploying chat-based solutions
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.