Channel Relationship Manager, AMXL
DESCRIPTION
- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Last Mile network.
- Responsible for partner life cycle management for eDSP stations. Responsible for On-boarding, training, ramp up, performance management and peak planning to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
- Coordinate with Finance, SC, FC and Projects team to matters related to LM operations.
- Continuously improve the LM process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve the performance.
- Implement the formal process control and process improvement mechanisms such as Kaizen
Key job responsibilities
- Defining, building and responsible for the execution of transportation processes, right from FC to customers and leveraging our Last Mile network.
- Responsible for partner life cycle management for eDSP stations. Responsible for On-boarding, training, ramp up, performance management and peak planning to meet the operational requirements, and continuously meeting the high bar on quality and productivity.
- Coordinate with Finance, SC, FC and Projects team to matters related to LM operations.
- Continuously improve the LM process and attain a sustained level of performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve the performance.
- Implement the formal process control and process improvement mechanisms such as Kaizen
BASIC QUALIFICATIONS
- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience