Trainer, Learning & Development
DESCRIPTION
Job summary
The Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
Key job responsibilities
- Act as a supervisor for Instructors and Peer Trainers with new hires
- Deliver Instructor training, observation and coaching according to the standards
- Ensure training records are kept up to date through the console
- Ensure training materials are kept and delivered against standards and provide a positive learning experience
- Use and analyze data on a daily basis to improve new hire learning experience
- Give feedback to Instructors and Peer Trainers on their delivery and new hire groups performance
- Ensure that all tests/ audits are completed and responses are tracked
- Organize and monitor cross training for the operations to support peak skill requirements
- Work with operations on a skill matrix to highlight gaps for critical role training
- Support operations with the delivery of critical role training
- Improve processes from gathering feedback and analyzing data
- Support the recruitment of Instructors and Peer Trainers
- Attend meetings when required and provide information required
- Support projects with feedback and improvements
BASIC QUALIFICATIONS
- High school diploma
- Advanced level of Turkish (CEFR C1 Level)
- Intermediate Level of English (CEFR B1 Level)
- Experience using MS Office products, such as Word, Excel, and Power Point
- communications skills, including presentation skills
PREFERRED QUALIFICATIONS
- Upper-Intermediate Level of English (CEFR B2 Level)
- Manage multiple competing priorities
- Excellent communications skills, including presentation skills
- Able to deliver feedback, coaching, and training
- Previous experience as a trainer or learning assistant
- Able to work independently and autonomously
- Demonstrate a methodical approach in tasks
- A basic understanding of project management
- Analytical skills