Technical Account Manager (South), TAM, ES - EMEA - South
DESCRIPTION
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Key job responsibilities
Responsibilities include:
* You’ll build solutions, provide technical guidance and advocate for the customer
* Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
* Develop trusting relationships with customers, understanding their business needs and technical challenges
* Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
* Consult with a range of partners from developers through to C-suite executives
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud
* Uplift customer capabilities by running workshops, brown bag sessions, etc.
A day in the life
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
About the team
Culture
We’re passionate about supporting the needs of our people and their family members. Benefits include Healthcare, Employee Assistance Programs and Global Mobility opportunities.
See what the team say about their roles:
https://emea-resources.awscloud.com/write-your-own-story/meet-daniel-account-manager-start-ups
https://emea-resources.awscloud.com/write-your-own-story/meet-kejia-technical-account-manager
https://emea-resources.awscloud.com/write-your-own-story/meet-nataliya-technical-account-manager
BASIC QUALIFICATIONS
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Experience in technical engineering
- Bachelor's degree
- Spanish and English proficiency
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Portuguese proficiency is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.