Retail Customer Delivery Architect, Retail, Technology & Industry Team (APJ)
DESCRIPTION
Asia Pacific & Japan Professional Services is seeking a Customer Delivery Architect (Retail) for its Technology & Industry team. This role will be focused on helping Retail customers build or migrate their business workloads on AWS.
From ideation through building and operating, AWS Professional Services is committed to helping customers accelerate their time-to-value on AWS. This Senior Customer Delivery Architect (CDA) will be based in Korea but have an APJ wide remit in the Professional Services team. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for Retail workloads.
Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions in the Retail industry. Domain areas of expertise should include deep expertise in 1 or more of the following:
• Smart stores
• Digital commerce
• Customer engagement
• Merchandising and planning
The ideal candidate will also have experience with managing data at scale, advanced data insights, and/or automation.
Key job responsibilities
• Deliver value – Lead and support local ProServe delivery teams as a Subject Matter Expert to deliver transformational ProServe technical engagements for AWS customers in the retail domain
• Pre-sales support – Create and deliver presentations to customers that inspire the art of the possible in Retail using cloud computing. Understand customer requirements and collaborate with AWS sales leaders to scope, present, and win new Retail customer engagements
• Industry Leadership – Identify common customer interest in APJ and innovate new technology offerings. Work with the global Retail Industry team to stay-ahead of the leading-edge platform services and ProServe technology offerings.
• Industry Expertise Transfer – Upskill AWS ProServe builders in APJ on proven ProServe Retail offerings.
This is an executive level customer facing role. You will be required to travel to client locations to deliver professional services when needed.
A day in the life
As the APJ thought leader for Retail you will interface across multiple functional disciplines (e-commerce, sales & marketing, advertising, merchandising, planning, vendor management, supply chain), across multiple levels of the organization (CEO, CDO, CIO, VP of eCommerce, VP Merchandising, VP Planning, VP Vendor Management, COO) as well as multiple partners/solution providers (systems integrators, managing consulting firms, software providers), AWS services & solution teams.
About the team
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Professional Services team is part of Global Services.
AWS 영업, 마케팅 및 글로벌 서비스 (SMGS) 는 크고 빠르게 성장하는, 공공 부문에서 엔터프라이즈에 이르기까지 고객의 성장을 돕는 역할을 합니다. AWS 글로벌 지원 팀은 글로벌 기업과 교류하며 고객의 성공을 돕습니다. 또한 AWS Support는 AWS 서비스를 기반으로 미션 크리티컬 애플리케이션을 구축하는 전 세계 고객 목록과도 파트너 관계를 맺고 있습니다. 프로페셔널 서비스팀은 AWS 내 글로벌 서비스팀에 소속되어 있습니다.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
다양성
AWS는 다양한 경험을 중요하게 생각합니다. JD에 나와 있는 자격 및 기술을 모두 충족하지 못하더라도 지원자가 지원하도록 권장합니다. 경력을 이제 막 시작하였거나, 전통적인 경력을 쌓지 않았거나, 조금 다른 경험을 쌓았다고, 지원을 중단하실 필요는 없습니다.
AWS를 선택해야 하는 이유
아마존 웹 서비스 (AWS) 는 세계에서 가장 포괄적이고 널리 채택된 클라우드 플랫폼입니다.우리는 클라우드 컴퓨팅 시장을 개척했으며 혁신을 멈추지 않았습니다. 이것이 바로 가장 성공적인 스타트업부터 Global 500 기업에 이르는 고객이 AWS의 제품 및 서비스 제품군을 신뢰하는 이유입니다.
일과 삶의 균형
우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 안 됩니다. 그렇기 때문에 유연한 근무 시간과 근무 방식이 우리 문화의 일부입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.
포용적인 팀 문화
AWS에서는 배우고 호기심을 갖는 것이 우리의 본능입니다.직원이 주도하는 어피니티 그룹은 서로 다른 점을 자랑스럽게 여길 수 있는 포용의 문화를 조성합니다.인종 및 민족에 관한 대화 (CORE) 및 AmazeCon (성별 다양성) 컨퍼런스를 포함하여 진행 중인 이벤트와 학습 경험은 우리가 우리의 독창성을 받아들일 수 있도록 영감을 줍니다.
멘토십 및 경력 개발
우리는 세계 최고의 고용주가 되기 위해 노력하면서 지속적으로 성과 기준을 높이고 있습니다.그렇기 때문에 더 다재다능한 전문가로 발전하는 데 도움이 되는 지식 공유, 멘토십 및 기타 경력 개발 리소스를 찾을 수 있습니다.
일과 삶의 균형
우리는 일과 삶의 조화를 중요하게 생각합니다.직장에서의 성공을 위해 가정에서의 희생을 감수해서는 절대 안 됩니다. 이것이 바로 우리가 근무 문화의 일환으로 유연성을 추구하기 위해 노력하는 이유입니다.직장과 가정에서 지지받는다고 느낄 때 클라우드로는 달성할 수 없는 것이 없습니다.
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BASIC QUALIFICATIONS
- 10+ years of consulting experience working with Retail solutions or working as a subject matter expert (SME) in Retail
- 10+ years of experience in developing transformational strategies around product/ solution roadmap with execution programs to deliver on envisioned strategy
- Recent and demonstrated hands-on experience with Retail domain workloads, e.g., Pricing and Assortment Planning, Customer Relationship Management (CRM), Point of Sales (POS), Inventory Management Systems (IMS)
- Ability to cerate compelling customer proposals and executive-level presentation skills
- Expert-level understanding of Cloud Computing, Hybrid, Multicloud environments
PREFERRED QUALIFICATIONS
- Experience in pre-sales a plus
- AWS Cloud Certifications
- Experience with AWS Retail services, e.g., Amazon Personalize, Amazon Forecast/SageMaker, Amazon Neptune, Amazon Pinpoint, AWS Data Exchange