Risk Specialist, Perfect Order Experience
DESCRIPTION
Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting Buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation.
Our team is looking for a Risk Specialist to implement protections on brands to mitigate fraudulent activity in our marketplaces. As a Risk Specialist, you will be expected to accurately identify gaps and mitigate risks observed in our current mechanisms and policies, and provide recommendations by exercising professional judgement. You will design and facilitate the implementation of these recommendations from end to end while managing stakeholder expectations and providing status updates.
Key job responsibilities
An ideal candidate will have the ability to:
- Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner.
- Use independent judgement in routine and non-routine situations.
- Plan, organize, and/or prioritize daily assignments and work activities.
- Comprehend and apply policies and procedures.
- In accordance with Amazon’s inauthentic and safety standards, plan, perform, supervise, and coordinate the completion of assigned Perfect Order Experience projects within deadlines
- Identify gaps and mitigate risks observed in our current mechanisms and policies to increase efficiency and effectiveness of operations by providing recommendations using professional judgement to safeguard Amazon’s global marketplaces.
- Establish teamwork by liaising with other Perfect Order Experience team members, by disseminating new information and ideas, by accepting constructive feedback, and by proactively engaging in new assignments when appropriate.
- Understand the work of other team members and challenge their understanding of current mechanisms and policies in order to further mitigate the risk of Buyers receiving inauthentic products.
- Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. Perform follow up procedures to ensure agreed-upon controls have been implemented.
- Prevent Seller Partner friction by maintaining excellent relations with stakeholders and Selling Partners while communicating issues, concerns, and recommendations.
- Ability to manage multiple competing priorities
- Ability to prioritize in an ambiguous environment
- Adept at being a change agent by bringing solutions/ideas to tackle any problem
BASIC QUALIFICATIONS
- Minimum 2+ years of relevant risk experience with any of the following: consulting, program management, business intelligence/data analyst
- Demonstrated ability to independently exercise high judgment when policies are not well-defined
- Demonstrated ability to independently perform root-cause analysis for complex and highly technical problems, and facilitate end-to-end implementation for scalable operational excellence
- Excellent collaboration and communication skills including for data-analysis and reporting
- Ability to ingest and interpret large data sets including in-depth experience with MS Excel
PREFERRED QUALIFICATIONS
- Bachelor’s Degree
- Demonstrated ability in handling strategic and confidential projects
- Familiarity with multiple analytic tools, databases, and techniques
- Ability to function effectively in a dynamic, fast-paced environment
- Knowledge about retail and social media ecosystems
- Proficient in SQL, data manipulation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.