Program Manager - Strategic Account Services, EU SAS Central Team
DESCRIPTION
What is Amazon Strategic Account Services (SAS) and its’ purpose?
The SAS Team aims to leverage the full potential of each Amazon Seller, helping them to navigate the increasing complexity of the eCommerce space. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and Customer-focused approach to achieve commercial goals of Amazon Sellers. Our holistic service offering includes topics such as international expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, Sellers also receive enhanced operational support by a separate team of operational experts.
What is the role of SAS Program Manager (PM) with focus on Compliance and its’ purpose?
The role involves supporting SAS Sellers and Marketplace Consultants on EU Compliance by collaborating with the SAS business to develop initiatives that provide necessary support. It focuses on standardizing processes to improve Marketplace Consultant efficiency, defining SMART goals, creating roadmaps, and aligning strategies to effectively de-risk and unlock new selection with central compliance teams. The role also includes enhancing Marketplace Consultant Experience through data-driven improvements and partner workstreams while protecting the Seller Experience by addressing pain points and optimizing service delivery.
We are open to hiring candidates to work out of one of the following locations:
Paris, Munich, Madrid, London, or Luxembourg
Key job responsibilities
A Program Manager is a part of the Business Operations team within the central EU SAS Product Team.
a. Work with SAS Business to define the tasks/processes that are required to support the strategy/goals and determine the level of automation required to execute.
b. Support SAS Business in Marketplace Consultant/Seller education, driving adoption, iterating the process and understanding the voice of the Seller.
c. Own Voice of the MC and Voice of Seller (VOS) for all execution driven through offshoring or automation.
d. Drive compliance workstream WBR/MBR.
e. Serve as a single point of contact for resolving complex internal solutioning with offshoring or automation teams.
f. Work with multiple stakeholders to drive process adoption, and continuously enhance customer experience (AM/MC and Seller).
g. Work backward from customer pain points and translate them into actionable improvement plans through offshoring or automation.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs
- Experience in program management
PREFERRED QUALIFICATIONS
- Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders
- History of developing business strategy in conjunction with senior leadership
- Experience translating customer needs into business requirements
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