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Senior Enterprise Service Manager

Job ID: 2496456 | Amazon Web Services South Africa Pvt Ltd


- Multiple years of IT consulting, sales and management experience, with demonstrated business and technology transformation experience in customer-facing roles
- Business consulting experience in transforming customer operations through technology including cloud adoption, IOT, ML/AI, and automation.
- Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.).
- A proven track record of managing and delivering large-scale enterprise IT programs.


Do you have IT experience in Fortune 500 enterprise or Public Sector customers? Have you hired and led teams of consultants to assist Fortune 500 enterprise customers to manage and implement IT related projects? Can you lead an enterprise customer through a variety of projects involving IT strategy, distributed architecture implementation, and hybrid cloud operations? Can you build and lead world class teams that drive breakthrough business results using cutting edge technologies?
At Amazon Web Services Limited, we’re hiring highly technical cloud computing consultants to help AWS customers and partners develop technical expertise and deliver cloud based solutions to key customer engagements in South Africa. Our consultants deliver IT infrastructure architecture guidance, lead proof-of-concept projects, perform enterprise portfolio assessments, assist customers with IT Transformation, review operational best practices and conduct skills transfer workshops.
Our consultants collaborate with customers and partners to address security and compliance, performance and scale, availability and manageability. They advise customers on migrating existing systems and building new systems using the full range of AWS services.

As a Senior Enterprise Service Manager (ESM) with AWS Professional Services team, you will build and consolidate the commercial relationship with large global organizations. You will collaborate with customer account teams and AWS partners to identify, develop, and execute customer consulting engagements. As a Trusted Advisor for our largest and most committed customers, you will support business development and build strong relationships, oversee the delivery and manage programs for a portfolio of projects in those accounts.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations:

Waterfall City, ZAF


- Experience with contract and statement of work (SOW) development.
- Experience with enterprise IT management frameworks (e.g., COBIT, ITIL, cyber, etc.).
- Broad enterprise systems technology experience including IaaS / virtualization technologies, cloud, ML/AI, traditional and renewables power generation, transmission, utility retail, E&P, refining/chemical/wells process control and SCADA, fueling-retail, and supply chain.
- Experience with enterprise application programs (SAP, Oracle, Maximo, etc.) and technical infrastructures in Industry, including design, build, and operate of global solutions.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.