At Amazon, we take pride in helping all our Selling Partners be successful when they work with us – whether they’re a small business or global corporation. We know that doing this requires smooth, hassle-free experiences, both for these Selling Partners and for the customers who shop in our stores. Our Selling Partners depend on us to provide durable solutions to promote their products and increase their sales, and our customers trust us to solve product issues and provide a great shopping experience.

Our Selling Partner Support team is designed to do just that. We help Selling Partners reach customers around the world by providing self-service tools to list products, resolve issues, and streamline sales.

When you join our team, you’ll be working with supportive peers and inspiring mentors. You’ll be helping our Selling Partners increase their sales and improve their service, all while protecting the trustworthy shopping experience Amazon is known for. Not only that, you’ll discover many paths to grow your own career, with opportunities in our physical sites below as well as virtual/remote opportunities across each country. Come chart your path with us. Scroll down for currently open positions and meet some of our team members!

Selling Partner Support (SP-Support) Associates »

In Selling Partner Support, we support businesses (Sellers & Vendors) who sell their products through our Amazon marketplace platform. Our SP-Support Associates support Sellers and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions. We also contribute to a team environment, all while adhering to service level agreements for phone, chat and/or email cases.
We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time.
SP-Support team currently supports EU Marketplaces of UK, Italy, France, Germany, Spain, Poland, Turkey, Egypt, Netherlands, Sweden as well as China.

Selling Partner Support (SP-Support) Supervisors »

The Team Supervisors are accountable for creating a high-performance culture that motivates Associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager, the Team Supervisor provides coaching, guidance, and mentorship to drive achievement of individual and team performance goals. Team Supervisors are responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.

Selling Partner Support (SP-Support) Managers »

The Team Managers are responsible for the co-ordination, leadership and operations of the Seller Support Teams on our sites. Our managers are responsible for driving quality, productivity, and process improvements and keeping pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment. SP-Support Team Managers provide coaching, guidance and mentorship to SP-Support Supervisors and their teams.

Microsite Team »

Microsite is a team of highly skilled Selling Partner Support (SPS) Associates, who work closely with Product, Program and Business teams to improve the Selling Partner Experience (SPX) by reviewing the design of Selling Partner facing products. Through this we support the product owner to identify and eliminate defects that may impact Selling Partners.
Microsite Associates spend 50% of their time working with product and service teams to test solutions and eliminate defects, and the remaining 50% of their time resolving contacts for Selling Partners.
Marketplaces supported by Microsite team in Barcelona are French, Italian and Spanish, while German is supported by Microsite in Germany. UK marketplace is supported by our teams in Hyderabad.

PSTAM/Premium Team »

The Premium team consists of the Amazon Selling Partner 360 program, Marketplace Consultants, and the Premium Selling Partner Support team. Participation in the Amazon Selling Partner 360 program includes exclusive access to the Premium Selling Partner Support service, which provides a consistent and high quality first-contact experience for operational issues.
Marketplace Consultants provide analytical insights on the Seller’s Amazon business. With the Seller’s goals in mind, Marketplace Consultants use their knowledge to identify untapped potential and advice on business opportunities.
PSTAMs handle a portfolio of 25 Sellers and provide pro-active support by keeping monthly outbound call appointments, monitoring performance and resolving contacts through Paragon/Outlook. The Premium Team investigates issues for Selling Partners across EU5/UK marketplaces.

VISA Team »

VISA (VAT International Services on Amazon) team specializes in assisting our Selling Partners with successful VAT number registration in different EU countries. We support Sellers through automation and data collection of their Amazon and outside Amazon information such as sales, returns or movements of stock.
In turn, the collected data is forwarded to one of our Tax Agents to prepare and submit tax returns to the Tax Authorities.
The purpose of this team is to make things easier for our Sellers, by helping them understand the VAT Registration process, clarifying which documents they need, where to find or upload them, how to correct possible errors, support with technical issues, and to be a bridge between them and the Tax agent in order to clarify other punctual doubts.
Likewise, our goal is to assist Sellers in completing or correcting the tax files generated by our system, or those that have been manually edited by sellers. We aim to facilitate successful submission of VAT returns to EU Tax Authorities.