North America Operations Leadership
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About Amazon Operations
Amazon's mission is "to be Earth's most customer-centric company," and our Operations and award-winning Customer Service teams are at the heart of that mission. Supported by innovative world-class technologies, our global network of FCs, delivery stations and customer service teams are dedicated to supporting customers worldwide.
Operations Leadership Roles
Area Manager
Area Managers motivate and coach teams of Amazon associates to maintain the highest levels of safety, quality, attendance performance, and work engagement. In this role, you will provide associates with the tools they need for success, and drive productivity through data-driven decisions and analytical problem-solving.
Area Managers spend the majority of their shifts connecting directly with their team. Time is also devoted to diving deep into data and continuous improvement projects.
Operations Manager
Operations Managers lead and supervise Area Managers. Through continuous mentoring, they develop their teams to become data-driven leaders who implement process improvements that scale across our organization. Operations Managers are expected to continually identify ways to improve our operations and engage with site and regional leadership to implement improvements on behalf of internal and external customers.
Operations Managers report to a senior Operations Manager. Excellent communication skills with all levels of management and staff are imperative.
Operations Network
Operations teams support either first mile, middle mile, or last mile. This refers to the journey of a package, from order to delivery. Our fulfillment network is made up of state-of-the-art technology and a variety of building types and sizes to support customer fulfillment.
SORTABLE
In sortable buildings, Amazon associates pick, pack, and ship customer orders such as books, toys, and housewares. Thanks to the innovations of Amazon Robotics, associates often work alongside robots, allowing them to learn new skills and helping create a more efficient process to meet customer demand.
NON-SORTABLE
In non-sortable buildings, associates pick, pack, and ship bulky or larger-sized customer items such as patio furniture, outdoor equipment, or rugs.
SORTATION CENTERS
At sort centers, associates organize customer orders by final destination and consolidate them onto trucks for faster delivery. Our sort center network powers our ability to deliver packages every day, including Sundays, which customers love.
RECEIVE CENTERS
Amazon’s receive centers receive large orders of inventory that we expect to sell quickly and allocate it to fulfillment centers within the network.
SPECIALTY
Amazon’s fulfillment network is also supported by additional types of buildings that handle specific categories of items or are pressed into service at peak times of the year.
DELIVERY STATIONS
In these buildings, customer orders are prepared for last-mile delivery to customers. Amazon delivery providers enable fast shipping every day of the week.
Where We Hire
Our fulfillment network launches new sites every year, providing endless opportunity for your growth. We hire Area Managers and Operations Managers based on location preference and our current openings.
The map below shows the states and provinces in the United States and Canada where we currently have Operations sites:
Interviewing at Amazon
We use our Leadership Principles every day, whether we're discussing ideas for new projects or deciding on the best approach to solving a problem. It is just one of the things that makes Amazon peculiar.
Watch a brief video about our Leadership Principles and how they are part of our culture.
Learn more about what it's like to interview with Amazon.