5 teams | 1300 open jobs
Helping sellers reach millions of customers worldwide
Shoppers think of Amazon.com as the place where they can buy most anything they need to live their lives, but shoppers aren’t Amazon’s only customers. Small businesses rely on Amazon as a trusted partner to enable them to reach millions of customers worldwide and help them grow their businesses, while also providing them with a safe place to sell their products. We have teams at Amazon responsible for finding, engaging, working with, and innovating on behalf of small businesses to help them be successful — on and off Amazon.com. In 2017, over 300,000 U.S. based small and medium-sized businesses (SMBs) were selling on Amazon, and during Prime Day customers ordered more than 40 million items from SMBs worldwide, growing their sales by more than 60 percent over Prime Day 2016.
Our teams span a wide range of functional areas, from the seller support employees answering questions by phone and investigators keeping transaction on our platform safe, to machine learning scientists and software developers helping to drive new approaches to solving technical problems. What all of our teams have in common is a strong desire to see sellers succeed. Today, as a result of our work, over half of the units purchased on Amazon.com are sold by third party sellers through Marketplace.
Our passion for innovating on behalf of sellers of all sizes has resulted in other industry-changing programs like Fulfillment by Amazon, which allows sellers to send us their inventory so we can fulfill orders and manage customer service on their behalf, as well as Amazon Pay which lets other online retailers’ customers pay using the customers’ own Amazon payment information.
Technology is at the heart of our work and we see the direct impact of what we do in the success of the sellers we work with and the expanded selection they provide to customers. Explore roles in Seller Services and take part in creating the future or retail for sellers and customers.