Telling Our Story

At Amazon, our communications teams are dedicated to developing customer-centric narratives that highlight the company’s products, services, and content strategies. This involves working across media relations, internal communications, and social channels.

Our public relations teams cultivate strong partnerships with media to share Amazon’s story worldwide. Our internal communicators keep Amazonians informed and engaged: delivering timely updates and fostering community within our workforce. Our social and campaigns team connects with our customers through AboutAmazon.com, as well as our social channels, including @AmazonNews X, @Amazon LinkedIn, and @InsideAmazon Facebook and Instagram.

We look to leverage our scale for good and use our ability to innovate quickly to strengthen local communities. Our entire culture is built around solving ‘impossible’ problems, which is why we’re able to take a different, more hands-on approach than most.

We believe we can make the biggest difference by working side by side with community partners. ACI has launched and scaled a multitude of programs, including, but not limited to, the Amazon Future Engineer program, the Housing Equity Fund, Disaster Relief, and Amazon’s Global Month of Volunteering.

At Amazon we strive to be Earth’s most customer-centric company. With this focus on customers comes a need to address the challenges they face, including issues like climate change and social inequity.

In 2019 we co-founded The Climate Pledge, committing to reach net zero carbon by 2040. Amazon has made significant, industry-leading investments to decarbonize our operations, from our logistics network to how we engage with suppliers. Beyond our climate work, Amazon has strong initiatives focused on protecting natural resources, advancing human rights, and engaging the communities in which we operate.