Selling Partner Support
Volné pracovní pozice: 114
Helping selling partners reach customers worldwide
At Amazon, we take pride in helping all our Selling Partners be successful when they work with us – whether they’re a small business or global corporation. We know that doing this requires smooth, hassle-free experiences, both for these Selling Partners and for the customers who shop in our stores. Our Selling Partners depend on us to provide durable solutions to promote their products and increase their sales, and our customers trust us to solve product issues and provide a great shopping experience.
Our Selling Partner Support team is designed to do just that. We help Selling Partners reach customers around the world by providing self-service tools to list products, resolve issues, and streamline sales.
When you join our team, you’ll be working with supportive peers and inspiring mentors. You’ll be helping our Selling Partners increase their sales and improve their service, all while protecting the trustworthy shopping experience Amazon is known for. Not only that, you’ll discover many paths to grow your own career, with opportunities in our physical sites below as well as virtual/remote opportunities across each country. Come chart your path with us. Scroll down for currently open positions and meet some of our team members!
Selling Partner Support (SP-Support) Associates »
In Selling Partner Support, we support businesses (Sellers & Vendors) who sell their products through our Amazon marketplace platform. Our SP-Support Associates support Sellers and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and proposing solutions that will remove barriers to enable resolutions. We also contribute to a team environment, all while adhering to service level agreements for phone, chat and/or email cases.
We are ‘Customer Obsessed’ and strive for the perfect customer interaction every time.
SP-Support team currently supports EU Marketplaces of UK, Italy, France, Germany, Spain, Poland, Turkey, Egypt, Netherlands, Sweden as well as China.
Selling Partner Support (SP-Support) Supervisors »
The Team Supervisors are accountable for creating a high-performance culture that motivates Associates to demonstrate levels of ownership, accountability and seller advocacy that enable the vision of a remarkable Seller experience. As a front-line manager, the Team Supervisor provides coaching, guidance, and mentorship to drive achievement of individual and team performance goals. Team Supervisors are responsible for providing timely and efficient service to our Sellers by optimizing the productivity of team that results in a perfect Seller Interaction. Other responsibilities include interviewing, training, performance management and employee engagement.
Selling Partner Support (SP-Support) Managers »
The Team Managers are responsible for the co-ordination, leadership and operations of the Seller Support Teams on our sites. Our managers are responsible for driving quality, productivity, and process improvements and keeping pace with our growth whilst motivating others to meet the challenges of an extremely dynamic customer-focused and metrics driven environment. SP-Support Team Managers provide coaching, guidance and mentorship to SP-Support Supervisors and their teams.
Microsite Team »
Microsite is a team of highly skilled Selling Partner Support (SPS) Associates, who work closely with Product, Program and Business teams to improve the Selling Partner Experience (SPX) by reviewing the design of Selling Partner facing products. Through this we support the product owner to identify and eliminate defects that may impact Selling Partners.
Microsite Associates spend 50% of their time working with product and service teams to test solutions and eliminate defects, and the remaining 50% of their time resolving contacts for Selling Partners.
Marketplaces supported by Microsite team in Barcelona are French, Italian and Spanish, while German is supported by Microsite in Germany. UK marketplace is supported by our teams in Hyderabad.
PSTAM/Premium Team »
The Premium team consists of the Amazon Selling Partner 360 program, Marketplace Consultants, and the Premium Selling Partner Support team. Participation in the Amazon Selling Partner 360 program includes exclusive access to the Premium Selling Partner Support service, which provides a consistent and high quality first-contact experience for operational issues.
Marketplace Consultants provide analytical insights on the Seller’s Amazon business. With the Seller’s goals in mind, Marketplace Consultants use their knowledge to identify untapped potential and advice on business opportunities.
PSTAMs handle a portfolio of 25 Sellers and provide pro-active support by keeping monthly outbound call appointments, monitoring performance and resolving contacts through Paragon/Outlook. The Premium Team investigates issues for Selling Partners across EU5/UK marketplaces.
VISA Team »
VISA (VAT International Services on Amazon) team specializes in assisting our Selling Partners with successful VAT number registration in different EU countries. We support Sellers through automation and data collection of their Amazon and outside Amazon information such as sales, returns or movements of stock.
In turn, the collected data is forwarded to one of our Tax Agents to prepare and submit tax returns to the Tax Authorities.
The purpose of this team is to make things easier for our Sellers, by helping them understand the VAT Registration process, clarifying which documents they need, where to find or upload them, how to correct possible errors, support with technical issues, and to be a bridge between them and the Tax agent in order to clarify other punctual doubts.
Likewise, our goal is to assist Sellers in completing or correcting the tax files generated by our system, or those that have been manually edited by sellers. We aim to facilitate successful submission of VAT returns to EU Tax Authorities.
Discover the Selling Partner Support Team
Meet Amazonians working in Selling Partner Support
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Find jobs in Selling Partner Support
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SPS Associate (法人対応コールセンタースタッフ）契約社員 (在宅勤務), Selling Partner Services
- Virtual, JPN
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- Kód pozice: 2933934
Datum/čas zveřejnění: March 21, 2025
Amazon出品サービスおよびフルフィルメントby Amazonを支援するSeller Support Associate (法人対応コールセンタースタッフ）を募集します。Amazon は、地球上で最もお客様を大切にする企業であること、お客様が買いたいものを何でもオンラインで見つけられるようにすることを目標にしています。低価格、 豊富な品揃え、利便性をモットーとするAmazonは、お客様が望むものを次々と取扱商品に加えることによって、インターネットショッピングサイトとして...Více informací
Selling Partner Support Associate, Selling Partner Support
- Virtual, KOR
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- Kód pozice: 2932902
Datum/čas zveřejnění: March 20, 2025
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support...Více informací
Selling Partner Support Associate, Selling Partner Support
- Virtual, KOR
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- Kód pozice: 2932898
Datum/čas zveřejnění: March 20, 2025
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support...Více informací
Senior Program Manager, Seller External Relations
- Berlin, DEU
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- Kód pozice: 2933511
Datum/čas zveřejnění: March 20, 2025
Are you interested in leveraging your stakeholder management, program management, and relationship building skills to join a dynamic team responsible for showcasing selling on Amazon worldwide? We are...Více informací
Senior Program Manager, Seller External Relations
- Madrid, ESP
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- Kód pozice: 2933496
Datum/čas zveřejnění: March 20, 2025
Are you interested in leveraging your stakeholder management, program management, and relationship building skills to join a dynamic team responsible for improving public perception of selling on Amazon...Více informací
5
Business Analyst , Selling Partner Support Engagement
- Seattle, WA, USA
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- Kód pozice: 2817054
Datum/čas zveřejnění: October 29, 2024
Do you enjoy solving complex business problems, transforming data into insights, and using data to drive product decisions? In this position, you will directly support the creation of a global product...Více informací
Selling Partner Support Associate, Selling Partner Support Associate
- Virtual, CRI
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- Kód pozice: 2919175
Datum/čas zveřejnění: March 5, 2025
SHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.Work Location: Currently, our facilities are located...Více informací
Front-End Engineer, Seller Partner Growth
- Tempe, AZ, USA
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- Kód pozice: 2933311
Datum/čas zveřejnění: March 20, 2025
Excited to flex your frontend skills to build world-class public websites that drive Seller Partner registration and education for Amazon's Seller Central platform? As a Frontend Engineer, you will play...Více informací
Selling Partner Support Associate, Selling Partner Support
- Virtual, KOR
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- Kód pozice: 2932896
Datum/čas zveřejnění: March 20, 2025
The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support...Více informací
PSS Account Manager
- Beijing, CHN
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- Kód pozice: 2871687
Datum/čas zveřejnění: January 13, 2025
Overview: AMAZON The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. The Amazon brand has been ranked by Business Week magazine...Více informací
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