A day in the life
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See what it’s like to work as an Amazon Customer Service Associate.
Customer Service Poland
Building on Amazon’s global mission of being Earth’s most customer-centric company, our Poland Customer Service team started operations in September 2020 and has grown significantly since. Our virtual team serves customers throughout Europe.
Behind the scenes
Our Associates talk about their role
Download video transcriptLearn about the experiences of our Customer Service Associates.
Benefits
Depending on your role, you could enjoy:
- Life insurance
- Employee discounts
- Employee Assistance Program
- Health insurance
- Vacation and special leave allowance
- Multi-sport package
- Employee capital plan (ECP)
- Family care
- Workplace Options virtual pediatric care
Apply Now
Our application process is designed to help us get to know you, as well as give you the opportunity to learn more about us. Check out these tips from our Customer Service recruiters for applying to Amazon:
Read the job description thoroughly and make sure the position is a good fit for you.
Review the responsibilities to imagine yourself working as a Customer Service Associate.
Dedicate plenty of time for the assessment and follow the instructions carefully.
Check your inbox regularly. Most of our communication is via email.
Employee spotlights
Ekaterina
When Ekaterina joined as a Virtual Customer Service Associate with no previous experience in customer support, she didnt know what to expect. She knew she would need strong communication and diplomatic skills to handle customer queries.
Żaneta
Żaneta was inspired to work at Amazon because of the opportunity to use her language skills and the desire to help others. After a successful application, Żaneta joined our virtual Customer Service team and is now helping our customers from her own home.
Karolina
Karolina spent eight years working in eight countries and traveling the world before joining Amazon. “It was important for me to join an international company interested in social integration. I’m proud to have worked with people from so many different backgrounds.
Aleksandra
When Alexandra joined the Shipping and Delivery Support team, she was impressed with how Amazon treated LGBTQIA+ employees. “I liked that people could choose and easily change their preferred pronouns. I had a period in my life when I questioned my identity, so I thought this was very helpful.”
Klaudia
Klaudia joined Amazon Poland as a Customer Service Associate (CSA) supporting retail website users in Germany. The experience Klaudia gained while advising German-speaking customers allowed her to grow quickly.