Sr Supply Chain Manager, AB Ops, Amazon Business Operations
DESCRIPTION
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Ops Amazon Business is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As a core team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain,
The Senior Supply chain Manager in EU AB Ops requires strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs. This role will focus primarily on improving the last mile performance for AMZL specifically for AB commercial shipments. The role will work with AMZL partners (Routing SME, ACES, CO, Planning and Operations) teams to align on AB specific improvement in last mile systems.
The role will work closely with Routing and Planning tech to innovate and optimize route planning logics in order to improve CX for B2B, particularly on time window compliance, complex delivery and driver affinity.
Key job responsibilities
- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
- Partner and align with various operations teams and leaders to execute large and strategic order fulfillment with best customer experience
- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
- Roll up your sleeves and do whatever is necessary; general manager / owner mentality
BASIC QUALIFICATIONS
- Experience in program or project management
- Experience in supply chain
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience leading process improvements
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