Program Manager - Direct fulfillment, Direct fulfillment (SCOT)
DESCRIPTION
Direct Fulfillment (DF) is a program that allows brands to ship products directly to Amazon’s customers without having to stock them at our Fulfillment Centers. The DF team is looking for a Program Manager to support MENA DF organization and will be working with cross functional teams to setup and operate new DF vendor warehouses. The Program Manager (PM), will work with the MENA and other Regional DF teams to develop and integrate products, create processes, and build mechanisms that continuously improve the Customer Experience as measured by the Speed and Accuracy metrics, and also improve the Vendor’s ease of doing business and growth opportunity with Amazon. As a Program Manager, you will also be a required to give process improvement inputs & drive initiatives which is critical to evolve our new processes.
Key job responsibilities
Partner with Cross functional teams to launch & transition DF nodes to Operations
Provide continuous improvement recommendations
Perform analysis to identify new trends and opportunities necessary to inform strategic planning for stakeholders.
Execute data representation starting from data gathering, processing and publishing
Drive business performance reporting and facilitate team reviews weekly, monthly, and quarterly.
Analyze and solve business problems at their root, stepping back to understand the broader context.
A day in the life
- Direct outreach to vendors to root-cause and execute scalable solutions to improve delivery accuracy and speed for our MENA marketplace.
- Work with Retail and Ops stakeholders to contribute to development of processes and new launches
- Manage, execute and report to leadership by owning a specific program with scope and impact across MENA
- Conduct deep dives using various data analytical methods to derive meaning from data and present to senior leadership through formal document with proposed next steps
- Act as reputable thought partner for various stakeholders to validate business opportunities by thorough business understanding and analytical knowledge
- Through controlled trials and pilots, develop programs to be automated by working cross-functionally with Data engineering and Product teams
About the team
The Emerging Country Direct Fulfillment is a fast growing, dynamic team responsible for driving operational excellence and growth for an alternative fulfillment channel shipping directly from the Vendor to the Consumer. We strive to make everyone on and associated with the team feel welcome and have fun together.
BASIC QUALIFICATIONS
- 2+ years of program or project management experience
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Speak, write, and read fluently in Arabic
PREFERRED QUALIFICATIONS
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Experience in Lean methodologies