Sr Program Manager, L&D, LMAQ
DESCRIPTION
Amazon’s Last Mile Analytics and Quality team is seeking an experienced L&D leader to develop and lead the L&D charter. In this space, the incumbent will design, develop, lead and execute the L&D charter for entire LMAQ.
Successful candidates will be self-driven, have experience in large matrix organizations in both program management and L&D functions, be detail-oriented, and have excellent problem solving and analytical capabilities. You will need strong business acumen, excellent communication and influencing skills, strategic thinking, and planning/project management skills. This includes a proven ability to cultivate strong partnerships, consult, and have the capability and confidence to interface effectively with senior leaders and influence multiple stakeholders at all levels of the organization.
Qualifications:
• 5+ years of experience in the field of instructional design, including experience in designing and delivering training solutions to large organizations/teams
• Experience designing and developing training materials in all modalities, including ILT, e-learning, and video
• Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes
• Experience driving change to improve knowledge outcome of teams/organizations
• Ability to represent complex concepts through a combination of written and visual content
Key job responsibilities
Learning Strategies and Programs:
• Develop and implement effective learning strategies aligned with organizational goals.
• Evaluate individual and organizational development needs.
Diverse Learning Methods:
• Implement various learning methods LMAQ wide, such as coaching, job-shadowing, and online training.
• Design and deliver engaging e-learning courses, workshops, and other training programs.
Assessing Success:
• Establish a metrics-driven, programmatic approach to strategic initiatives to develop employee competencies and leadership skills
• Help employees make the most of learning opportunities using self-reflection tools
L&D Program administration
• Manage the program roll out and drive continuous improvement of instructional design and training processes including establishing and measuring success metrics and feedback loop
• Contribute to org planning and periodic business reviews through timely inputs
• Identify process and communications gaps, while developing and driving solutions.
• Work closely with stakeholders on key program initiatives to develop and implement procedures and systems that continually improve and streamline the program.
BASIC QUALIFICATIONS
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- Experience managing, analyzing and communicating results to senior leadership
- Bachelor's degree in business, data science, public administration, finance, engineering, human resources or related field