Learning Experience Designer, WW Customer Trust Training, Risk LXD team
DESCRIPTION
This is an opportunity with the WW Customer Trust Training – Learning Experience Design (LXD) team. Are you a learning professional who is people obsessed, passionate about creating meaningful learning experiences and bar-raising talent that evolves with business needs? This role involves designing and developing learning programs impacting all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical.
This role incorporates multiple aspects that include, practical experience in designing digital, blended and classroom-based training content; stakeholder management; setting and monitoring Instructional Design standards, coaching other LXDs on these aspects, owning the end-to-end curriculum lifecycle from analysis to evaluation, and continuously raising the bar on instructional integrity of our learning experiences.
Key job responsibilities
A. As a developer of learning experiences:
• Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools
• Manage and execute curriculum maintenance review and implementations cycles.
• Mentor or coach new LXDs and apprentices on design and processes.
• Consult with customers to define the problem to be solved and the best solution to that problem.
• Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials.
B. As a consultant on programs:
• Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently.
• Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience. Lead efforts to drive continuous performance improvement from those insights.
• Conduct analysis to identify key tasks/skills to target in the curriculum and perform post implementation evaluation on key performance and business metrics.
• Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content.
About the team
We are the WW Customer Trust Training Learning Experience Design (LXD) team. We are a team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings (Ex. Store launches, SOP, changes, tool training) that provide them the resources they need to effectively do their job.
We improve Learner Capabilities and Performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice, proactive maintenance of our curricula, and by measuring the learner experience through customer feedback and curriculum evaluation.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 5+ years of driving end to end delivery, and communicating results to senior leadership experience
- 5+ years of driving process improvements experience
- 3+ years of managing stakeholders in cross-functional project experience
- 3+ years of change management experience