Ops Specialist, Commercial Carriers
DESCRIPTION
DESCRIPTION
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The 3PC Operations Specialist is responsible for monitoring fulfillment value chain processes, from daily operations to compliance, business profitability and innovation in coordination with internal and external stakeholders.
You are passionate about customer experience, and define yourself as a problem-solver. You have a high willingness to take ownership of solving long-standing issues that no ones dares to tackle. You scrutinize details, identify disruption patterns, comfort anecdotes by data, and propose long-term solutions. You are analytical, relentless on understanding the root cause of a problem, and inventing solutions.
Key job responsibilities
Monitor efficient functioning of the assigned network, suggest and deploy improvements;
Accumulate data from various sources, identify the most relevant one, present in a way that would help take action;
Foresee implications based on current data and trends;
Dive deep on operational issues root causes, follow up with stakeholders, definition of task and scalable improvements;
Create and track operational metrics
Be organized and prompt in notifying/solving the situations
Serve as a liaison between internal and external stakeholders.
BASIC QUALIFICATIONS
• High School diploma or equivalent
• 2+ years of working experience related to Program Manager, Project Manager, Process Improvement
• Experience with performance metrics and process improvement and Lean techniques
PREFERRED QUALIFICATIONS
• Bachelor Degree - certificate of completion
Excellent communication skills
• History of exceeding targets using a consultative, solutions-focused approach
• Proven ability to successfully thrive in an ambiguous environment and changing market conditions.
• Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis.
• Consistent effort and willingness to go above and beyond when needed.
• Experience using problem solving and analytical skills to solve business problems
• Experience gathering and analyzing large amounts of data and delivering continuous business improvements.
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Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We
host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long
happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own
balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and
tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We
care about your career growth and strive to assign projects based on what will help each team member
develop into a better-rounded professional.