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Subject Matter Expert (Level 4), RBS MENA, RBS MENA

Job ID: 1978466 | Q Tech General Trading LLC

DESCRIPTION

Job summary
Amazon.com operates in a virtual, global eCommerce environment and operates a diverse set of businesses in several countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers. The RBS group is an integral part of Amazon online product life-cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

Key job responsibilities
· Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies
· Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect catalog management workflows
· Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
· Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
· Ensure high quality standards for interviewing and hiring employees at all levels of the organization
· Execute specific people programs on coaching and development and team engagement

Key Performance Areas

· To Dive deep and understand different downstream systems and processes that impact customer buying decision
· Identify root causes for detail page defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation. Analyzes data and is responsible for highlighting gaps, recommending solutions, driving/influencing inter-function decisions. Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.

BASIC QUALIFICATIONS

· Bachelor's Degree
· Minimum 4-6 years work experience.
· Has experience in managing critical operational processes, with SLA responsibility

PREFERRED QUALIFICATIONS

· Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
· Has experience in managing critical operational processes, with SLA responsibility
· Automation Skills with experience in Advance SQL, Python, Tableau