Sr. Business Analyst

Job ID: 1235922 | Amazon.com Services LLC

DESCRIPTION

The Alexa Devices Team is looking for an insightful and analytical Business Intelligence Analyst with strong business and technical skills to join our rapidly growing Business Intelligence team. In this role, you will be partners to various executive, product management, engineering, finance, and sales & marketing teams that power Alexa’s Echo Family of devices. Your work will be instrumental to achieving its mission, be highly visible to Amazon leadership, and will drive key strategic company goals.

We are looking for a Senior Business Analyst to work closely with our core business leaders to unlock key insights and trends from our data. As an analytics leader on our team, you will develop advanced models and tools, conduct statistical analyses, evaluate large data sets, and create tailored models and dashboards. Additionally, you will be instrumental in the creation of a reliable and scalable infrastructure for ongoing reporting and analytics. You will be structuring ambiguous problems and designing analytics across various disciplines which will result in actionable recommendations ranging from strategic planning, product strategy/launches, and engineering improvements to marketing campaign optimization, customer servicing trending, and competitive research.


Responsibilities
· Enable decision-making by retrieving and aggregating data from multiple sources to present it in a digestible and actionable format
· Understanding and analyzing the entire customer lifecycle with a focus on improved retention and engagement
· Analyze large data sets using a variety of database query and visualization tools
· Provide technical expertise in extracting, integrating, and analyzing critical data
· Anticipate, identify, structure, and solve critical problems
· Design and develop key performance metrics and indicators using standardized and custom reports
· Perform ad hoc analysis to quickly solve time sensitive operational issues and business cases
· Mentor and coach for embedded analysts and business partners
· Clearly communicate any potential data discrepancies and/or reporting downtime, including specific root cause, steps to resolution, and resolution date to a large end-user base
· Partner with subject matter experts to document and translate business requirements into technical requirements
· Manage multiple projects and proactively communicates issues, priorities, and objectives
· Clearly communicate any potential data discrepancies and/or reporting downtime, including specific root cause, steps to resolution, and resolution date to a large end-user base
· Partner with subject matter experts to document and translate business requirements into technical requirements


BASIC QUALIFICATIONS

Basic qualifications
· Bachelor’s Degree in a quantitative discipline (e.g., Statistics, Math, Computer Science, Data Science, Analytics, or similar)
· Advanced data analysis knowledge and experience, with strong SQL skills
· Experience in data mining, ETL, and using databases in a business environment with large-scale, complex datasets
· Knowledge and direct experience using business intelligence reporting tools (such as Business Objects, Tableau, etc.)
· 5+ years working experience with writing complex SQL queries to perform data analysis
· 5+ years of experience in Business Intelligence, Data Analytics, or related quantitative functions
· 2+ years of experience with big data tools or analytical software (e.g., Athena/Presto, R or SAS)

PREFERRED QUALIFICATIONS

Preferred qualifications

· Master’s Degree in a quantitative discipline (e.g., Statistics, Math, Computer Science, Data Science, Analytics, or similar)
· Proven ability at looking at solutions in unconventional ways. Sees opportunities to innovate and can lead the way.
· Exceeding verbal, written, and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams.
· Experience with querying Athena, Spectrum, Redshift and gathering data from multiple sources.
· Familiarity with Tableau and Looker.
· Advanced Excel skillsAmazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.