Become a customer service associate
You’ll be part of a team with a clear purpose: to prevent and solve customer issues.
Customer Service
Our customer service team is the engine that drives our mission to be Earth’s most customer-centric company. Our team supports customers in 16 languages from more than 130 locations around the globe.
Our world-class customer relationship management systems and innovative self-service solutions are used by millions of customers each day on our websites, apps, and other digital products, such as Kindle, Echo, and Alexa.
Behind the scenes
A day in the life
Download video transcriptSee what it’s like to work as a customer service associate at Amazon.
Our associates talk about their jobs
Download video transcriptLearn about the experiences of our customer service associates.
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Customer Service Associates
Our customer service associates are the public face of Amazon. We strive for better ways to provide support, solve problems, and interact with our global customers.
Customer Service Technology
This team includes software engineers, solutions architects, UX designers, and product and program managers—all united by a passion for innovation.
Device, Digital, and Alexa Support
This team supports users of Amazon’s devices and digital products through self-service solutions. You’ll work on the cutting edge of technology on product and service launches.
Employee spotlight
Rachit
Rachit is a customer service associate who works from home in Pune, India. “My team is supportive and we have very approachable managers who enhance my life. This is a very friendly environment.”
Priyank
As a person with a disability, Priyank has always found it difficult to work in an environment where he needs to commute to an office and use public transportation. So, when the opportunity to join Amazon and work from home was offered, he was overjoyed.
Luisa
Luisa has been a customer service associate supporting our Spanish-speaking customers since 2016. Reflecting on her career, she emphasizes the human touch she encountered throughout her hiring process. “At Amazon, speed isn’t the only priority; ensuring every interaction has a personal connection is paramount.”