Obsessing over customers

Amazon employs Customer Service Associates in more than 130 locations in over 40 countries around the world, supporting customers in 16 languages. This includes Amazon’s rapidly growing Virtual Customer Service team where employees work from home, providing flexibility and the freedom to work from a location that suits them.

Our associates are bright, articulate and detail-oriented with a genuine desire to find solutions to customer problems. They play a critical role in delivering timely, accurate and professional customer service to Amazon customers, helping solve problems such as: locating a package; connecting an Echo to a Fire TV; returning an item; or assisting a delivery driver to get a package to a customer on time.

We are seeking action-oriented, flexible problem-solvers to assist customers in expediting orders and correcting post-sale problems. Associates interact directly with customers via phone, email, chat, mobile chat and Alexa, using cutting-edge tools to navigate customer accounts, research and review policies and provide effective solutions.