Luisa - Customer Service Lead
Luisa started as a Customer Service Associate supporting our Spanish-speaking customers in 2016. She’s now the point of contact for GLAmazon in Costa Rica, champion of inclusivity and awareness within Amazon.
Customer Service Associates
Welcome to Amazon Customer Service. Working from more than 130 locations and in 14 languages, we prioritize unparalleled support and creative problem-solving for our customer around the world.
Join us and collaborate with talented peers, learn skills, and craft innovative solutions for the ultimate customer service experience.
Explore full-time or part-time roles in diverse locations, with the added perk of flexible remote work options. Elevate your work-life balance, save on commutes, and be part of a dynamic team shaping the future of customer service.
Meet a few of our team members across the world
Jason - Customer Service Associate
Jason joined Amazon as a Customer Service Associate in Mauritius in 2022. He was curious about how it feels to work in our multinational, multicultural environment—and he’s been enjoying every minute.
Mary - Vitual Customer Service Associate
As a Virtual Customer Service Associate, Mary sees herself as the extension of Amazon’s mission to be Earth’s most customer-centric company.
Rachit - Virtual Customer Service Associate
Rachit is a Customer Service Associate who works from home in Pune, India. He is a two-time cancer survivor and a single amputee, but he doesn’t let his disability stop him from aiming high and achieving his dreams.
Our CSAs are the first point of contact for our customer's queries. Assisted by innovative tools, they prevent and solve issues via phone, chat, mobile chat, email, and Alexa.
Meet more of our global team
Oumayma - Employer Brand Specialist (former CS Associate)
Oumayma joined Amazon because of its reputation in Morocco as one of the best companies for career development and teamwork.
Ekaterina - Virtual Customer Service Associate
When Ekaterina joined Amazon Poland in October 2020 as a Virtual Customer Service Associate, she had no previous experience in customer support and didn’t know what to expect.
J.P. - Team Manager
J.P. joined Amazon in 2013 on a temporary basis. Since then he’s been promoted twice, traveled far and wide, helped with several launches and improvement initiatives, and set up the Cork chapter of Glamazon, Amazon’s affinity group for the LGBTQIA+ community.
Sabrina - Virtual Customer Service Team Lead
“Being a military spouse can be a little isolating sometimes. I have a bond with my customers. I’m making a new friend every time I take a phone call.”
Stan - Virtual Group Manager
Stan began his Amazon career in one of our fulfillment centers. From his first day, Stan noticed something peculiar about Amazon: the fun culture.
Ruxandra - Virtual Customer Service Manager
What made Ruxandra decide to join Amazon as a Virtual Customer Service Associate back in March 2020?
Kathy - Virtual Support Operations Analyst
A few years ago, Kathy’s husband’s health deteriorated. She needed to be home to care for him, but she also needed a full-time job. Amazon was an opportunity that she couldn’t pass up. She’s never looked back.
Żaneta - Customer Service Associate
Żaneta was inspired to work at Amazon because of the opportunity to use her language skills and the desire to help others.
Priyank - Customer Service Associate
As a person with a disability, Priyank has always found it difficult to work in an environment where he needs to commute to an office and use public transportation. So, when the opportunity to join Amazon in 2020 and work from home was offered, he was overjoyed.
Axelle - Customer Service Group Manager
Axelle joined Amazon’s newly-launched Customer Service team in Mauritius in 2022. What attracted Axelle to the role was being able to help people. She supports French-speaking customers with their queries about orders and products sold on Amazon.fr.
Hetal - CS Group Manager
A group Manager working with Amazon CS in India. She joined Amazon in 2018 and is associated with Amazon In The Community (AITC) since 4.5 years.