Technical Consultant, SI MNE India, Enterprise support
DESCRIPTION
Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.” As an increasing number of enterprises move their critical systems to the cloud, Amazon Internet Services Private Limited (AISPL) is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Sr. Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.
Key job responsibilities
As a Technical Consultant, you will be the primary technical point of contact, and trusted advisor for one or more global enterprise customers. You will help with consultative guidance and define operational strategy for customers, and improve resilience of business-critical applications.
We are seeking individuals with strong backgrounds in IT Consulting and in any of these related areas such as Solution Designing, pre-sales, App and Infra architecture, DevOps Consulting. Background with financial services, and knowledge of programming and scripting is beneficial to the role.
A day in the life
Every day will bring new and exciting challenges on the job while you:
§ Learn and use groundbreaking Cloud technologies.
§ Interact with leading technologists around the world.
§ Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
§ Work directly with AWS Cloud subject matter experts and product teams to help reproduce and resolve customer issues.
§ Write tutorials, how-to videos, and other technical articles for the customer community.
§ Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
§ Drive projects that improve support-related processes and our customers’ technical support experience.
§ Assist in Design/Architecture of AWS and Hybrid cloud solutions.
§ Help Enterprises define IT and business processes that work well with cloud deployments.
§ Be available outside of business hours to help coordinate the handling of urgent issues as needed.
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead