National Ops Mgr-Hybrid Stores, Hybrid Store Operations Team
DESCRIPTION
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
Join the Operations team as National Ops Manager, for which you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends regularly and to travel to stores to design, set up & monitor 3P operations. You will have a team of Operations Managers, ACES manager and Program Manager, reporting to you and will need to drive operational efficiency from each one of them to achieve organizational objectives. The role will be responsible to enhance customer experience, save cost, augment capacity, improve quality and productivity through various product and process initiatives. S/he needs to work with leaders and team members in Hybrid Ops, Category, Product, Tech, Last Mile, Supply Chain, Finance, CO and ROWBI teams and 3P Seller’s national and regional teams externally to deliver these initiatives. S
Key job responsibilities
1. Monitor end to end in-store operations and suggest & deploy improvements
2. Ability to utilize exceptional problem solving and communication skills to influence operations and business stakeholders
3. Insist on High Standards of Operations by ensuring Amazon standard processes are implemented at partner stores for apt Customer experience
4. Deep dive on daily operational metrics, identify gaps and drive operational excellence to meet organizational goals
5. Visit 3P stores, perform daily/ weekly audits and drive corrective actions with the help of store team to comply with relevant SOPs
6. Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives
7. Execute strategic plans on ground in collaboration with other stakeholders
8. Lead or contribute in national level projects on quality improvement/ operational excellence/ cost optimization
9. Create and maintain a safe and healthy work environment among operations teams
10. Invent and Simplify work flows to build process automation and Hands of the Wheel approach with partner teams
11. Earn trust with partner teams to execute routine and unique tasks more efficiently
BASIC QUALIFICATIONS
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience