Manager, Account Management, EU VSP RBS
DESCRIPTION
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world.
About the Role - Manager, Account Management:
Retail Business Services (RBS) organization is seeking a Manager, Account Management to lead a team of Account Managers responsible for the growth and development of some of the most influential selling partners in Amazon Retail US.
The candidate will thrive in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.
In this role, you will be responsible for all business and operational objectives of your Account Management team (8-10 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
Timings will be as per EU shift, 12:00 pm IST to 09:00 pm IST
Key job responsibilities
Business Growth
· Contribute to goal setting for your team to align with organizational goals.
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with sellers in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyse key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of Account Managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
· Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
A day in the life
1)Starting a week with round of one to one`s with team members helps the team reflect on previous week and repurpose the week ahead.
2)Reviewing/Auditing input metrics critical to ensure the team consistently makes progress to spin the flywheel. Challenge/Iterate short falls, and appreciate progress. (key inputs: Selection addition, Inventory availability, Deals/Promotions, Profitability. Key Output: Revenue (GMS)
3)Governance mechanisms with key stakeholders is required to receive feedback, iterate new ideas and receive support.
4)Be available to your team to provide guidance and remove blockers.
5)Actively participate various country wide project groups (i.e. product launches, process improvement initiatives, functional workstream reviews/debates)
BASIC QUALIFICATIONS
- 6+ years of digital advertising and client facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
- 3+ years managing a team of 6-8 Sales Executives, Account Managers, Project Managers or Program Managers.
- 5+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Trade Marketing, Shopper Marketing
PREFERRED QUALIFICATIONS
- 2+ years of mentoring, leading and coaching experience
- Proven track record of building and cultivating relationships with internal and external stakeholders driving resolutions collaboratively, resolving conflicts, and ensuring follow-through with excellent verbal and written communication