Senior Risk Manager, Trusted Order and Remediation Experiences
DESCRIPTION
Amazon's Seller Performance Indicator (SPI) is one of our most important mechanisms to ensure customers receive perfect order experiences when shopping from Amazon's 2.3 million sellers and their billions of product offering. Our team ingests implicit and explicit inputs across product, fulfilment, and service quality, applying a scientific approach to form a holistic understanding of seller performance. We then apply this understanding across various key backend algorithms and front-end components in the customer shopping journey and seller performance improvement experience. This Risk Manager has global ownership over the risks associated with how we collect, moderate, and vend these signals. Because of the impact of the existing program and the significant opportunities to extend further – this is an exciting opportunity for a Senior Risk Manager to enter the team, reinvent our risk governance frameworks, and help the team scale responsibly!
Key job responsibilities
- Develop a solid understanding of our model, all of its applications across stores, and our ever-expanding roadmap
- Maintain an up-to-date knowledge of legal and regulatory landscapes as it pertains to these applications to ensure the team is able to scale responsibly
- Develop and implement innovative, high-standards solutions to govern our signal ingestion, moderation, and vending processes
- Provide data-driven and actionable insights to senior stakeholders to influence roadmaps and align on solutions
- Embrace the use of data analytics to drive solutions, track improvements and reduce costs to serve
- Develop key metrics and performance indicators to track progress against business objectives and measure results
- Manage several projects simultaneously with precision and accuracy
- Plan and conduct periodic business reviews with leadership team
- Collaborate across cross functional teams – legal, operations, business, finance, data, and tech teams to continuously improve the program
About the team
The Trusted Order and Remediation Experiences (TORX) team works to ensure that Customers can buy with confidence on Amazon. We develop and implement innovative products, programs, and tools to ensure customers have perfect order experience on Amazon while ensuring our sellers are empowered to succeed.
BASIC QUALIFICATIONS
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Demonstrated track record of written and verbal communications skills for senior internal and external audiences
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
- Experience working on legal, regulatory, or compliance related initiatives
- Experience working with geographically distributed teams within a complex international organization