A day in the life
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See what it’s like to work as an Amazon Customer Service Associate.
Customer Service Germany
Delivering on Amazon’s mission to be Earth’s most customer-centric company, our German customer service team started in Regensburg in 1998 and has grown steadily ever since. Since 2011, customer service employees have been working from our ultra-modern office in Berlin, as well as virtually from home across Germany.
Behind the scenes
Our Associates talk about their role
Download video transcriptLearn about the experiences of our Customer Service Associates.
Benefits
Are you interested in exploring opportunities with Amazon Customer Service? Depending on your role, you could enjoy:
- Full-time or part-time schedule
- 28 days paid holiday
- Public transportation ticket (on-site roles only)
- Expense allowance (work-from-home roles only)
- Company pension scheme
- Occupational disability insurance
- Employee discounts on amazon.de
- Expert training and ongoing development
- Employee Assistance Program
How to apply
Read the job description thoroughly and make sure the position is a good fit for you.
Review the responsibilities to imagine yourself working as a Customer Service Associate.
Dedicate plenty of time for the assessment and follow the instructions carefully.
Check your email regularly, including your spam folder. Most of our communication is via email.
Employee spotlights
Michaela, Advanced Technician
For Michaela, life at Amazon is never boring. Since joining as a Virtual Technical Support Associate, she’s had many exciting moments.
Lätitia, Resolution Specialist
Lätitia wanted to challenge herself in a new, long-term role after her parental leave ended. A friend persuaded her to apply for the Customer Service Associate role in Berlin.
Heike, Virtual Customer Service Associate
Heike’s experience as a disabled person helps her empathize with our customers and thrive in her role.