Sr. Strategic Adoption Mgr, Amazon Business
BESCHREIBUNG
Amazon Business represents an incredible opportunity to serve a vast new market segment and customer base. We are focused on building out a solution that enables business customers to find, compare, and buy from millions of items across multiple devices and marketplaces.
Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an ongoing effort to fulfil its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world.
Our business customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection to how we price and delivery products for customers and throughout the whole of the customer experience on and off-site.
Position Summary
Strategic Adoption Managers (SAM) are responsible for owning & implementing transformation projects for large strategic accounts (businesses with annual revenues $2.5BN and more) to help these customers achieve procurement savings at scale through Amazon Business. If you want to roll up your sleeves and help shape the future of buying for business customers, this role could be the one for you!
You will lead large-scale projects to analyze, define and implement innovative solutions for our B2B customers. You will also work closely with various internal Amazon teams to relay back customer needs and requirements, incl. Sales, Product Management, Category Management, and Amazon Leadership to drive and prioritize solutions for our largest customers. You need to excel at project management being able to coordinate a large number of stakeholders, plan, organize, and manage all phases of a project (e.g. project scoping, issue handling, risk management, escalation management). The ideal candidate enjoys problem solving on behalf of Customers, has experience in working closely with senior stakeholders (C-Level), and has a proven track record of meeting and exceeding programme goals and revenue targets.
The ideal candidate becomes part of a pan-EU team and is proficient in German and English. Possible locations outside of Germany (Munich, Hamburg, Berlin) are London, Paris, Madrid, Milan and Luxembourg.
Roles and Responsibilities:
- Analyze current purchasing processes for customers and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance
- Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions
- Define requirements and scope program for utilizing AB solutions
- Oversee programme execution including personnel assignment, project scheduling, and timely delivery
- Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership
- Assess program risks, anticipate challenges, and provide escalation management when necessary
- Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption
- Meet or exceed targets for customer and/or feature spend adoption
- Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
- Engage with senior customer stakeholders including CPOs, CFOs & VPs
A day in the life
A typical day in SAM role begins with a team meeting and checking customer emails. During the day, one juggles between managing external and internal expectations. The day involves a lot of strategizing, brainstorming and dealing with uncertainties. In the role, you would find yourself engaging in the following activities:
1. Interacting with and consulting procurement leads of customer organizations to drive adoption of Amazon Business and implementing change management projects
2. Developing ideas and building innovative solutions along with customers and partner teams
3. Improvising on and setting processes inside the organization for new initiatives
4. Spending time with sales teams to brainstorm and strategize the plan for the sales pipeline
5. Get involved in strategizing and write planning documents for the quarters/year ahead
GRUNDQUALIFIKATIONEN
- Experience positioning and selling innovative solutions to new and existing customers and market segments
- Experience with Microsoft Office products and applications
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelor's degree or equivalent
- Fluent in German and English (written and spoken)
BEVORZUGTE QUALIFIKATIONEN
- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Experience identifying trends and needs to improve an already closed large-scale technology deal
- Experience in B2B or enterprise sales with a focus on hunting new business
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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