Tips for Amazon Interviews
Prepare interview answers, learn about the interview process, and discover how we recruit and develop the best talent.
Amazon Customer Service China
In July 2010, Amazon Customer Service officially began operations in China. We now have customer service centers in Dalian, Chengdu, and Tianjin. Our team is guided by the principles of putting customers first, innovation, operational excellence, and long-term thinking—all to provide the best experience for customers and employees.
Amazon’s mission is to be Earth’s most customer-centric company, and our acclaimed customer service team is the key to achieving that goal. Being the best for customers is our source of energy.
We handle issues in a different way. We provide you with all the training you need to resolve customer issues. You won’t be asked to memorize things. Here, you have the chance to show off your personality in every conversation with your customers and provide excellent support.
Our work and values
Ding YonkerCSCN Senior Operations HeadWe serve clients from all over the world in multiple languages. It’s a place where you can fully experience inclusiveness, where every colleague can help each other and grow. You’ll learn to listen effectively, communicate actively, understand the pain points of the business, and continue to help our customers.
Han Zhao (Joe) CSCN Senior Program ManagerTo provide a better customer experience, we get first-hand feedback from our customers and use it to identify gaps, make improvements, and ultimately achieve results. We start with the voice of the customer and drive optimization and improvement for all departments within the company.
Tao ShuyingStaffing Manager - Amazon Customer ServiceA culture of diversity, equity, and inclusion is engraved in the DNA of every Amazonian. We believe that a diverse, inclusive team allows everyone to develop their unique strengths and has a positive impact on our products and services. Every “you” is welcome to join us and build the future together.
Job opportunities
Senior Customer Service Specialist
Tianjin
Customer Service Representative
Dalian
Customer Service Representative
Chengdu
Role highlight: Customer Service Representative
As a customer service representative, you’ll provide customers with support and solutions on everything from order and product issues to payment matters and website guidance. You’ll do this via phone, live chat, and/or email.
If you have excellent language and communication skills, join us today.
Why choose Amazon Customer Service?
‣ Flexible working hours
‣ Clear career planning
‣ Robust welfare support
‣ Diverse cultural life
‣ Customized training system
‣ Cross-departmental learning exchange
At Amazon, we’re committed to providing a fair and impartial hiring process.
Learn more about us
Raising Standards for Accessibility and Inclusion
Our employees and partners around the world share their efforts in accessibility and inclusion.
Insiders Share Our Culture and Processes
Read an excerpt from “Reverse Work: Insights, Stories, and Secrets from Within Amazon” by Colin Bryar and Bill Carr, former Amazon employees.
Employee stories
Yang Yuehan
Yuehan joined the Chengdu team of Amazon China’s customer service department in 2018 as a Japanese customer service representative. In 2019, she applied for the role of acting team leader, and she became the official team leader six months later. After two years as a team leader, she took on the position of Chengdu Japanese team manager for Amazon China.
Zhao Xin
Zhao Xin joined Amazon’s Chengdu Customer Service Center in August 2021. Ever since, Amazon has helped her find happiness at work. This happiness comes from learning and growth, the value her team creates, and the respect she receives at work.
Li Xiaocui
Li Xiaocui joined Amazon as an intern in November 2017 and became a regular employee six months later. Over the next year, she worked as an email customer service team coach and acting team leader.