The Learning & Development team is focused on improving the everyday experience of our associates. We design and deliver learning programs to guide and support employees’ career paths inside Amazon, and we implement improvements that make a real difference for both our workers and our customers.
Our team aims to spark a revolution in training. We have a deep understanding of the core Operations tasks that drive employee satisfaction. We develop Operations leadership and associates by helping them build stronger relationships with teammates and achieve better performance.
The learning and development programs we’re building have a direct positive impact on our employees around the world.
Trainers coordinate and execute training for all process paths in our fulfillment centers. They improve the effectiveness and implementation of learning programs, partnering with Operations to highlight training gaps. They also supervise instructors and peer trainers during sessions with new hires.
Learning Specialists develop and audit training plans, help recruit and train instructors, and manage and support them with their career development. Working with the learning team and other stakeholders, they use data analysis to identify areas for continuous improvement.
Learning Managers lead and develop teams of trainers and learning specialists and own training programs at Operations sites. They coach team members and facilitate management skill development opportunities by creating effective partnerships with other learning teams to share best practices.
Learning business partners focus on planning, developing, and evaluating all training initiatives, working closely with the senior team and Amazon’s central leadership functions. They build, identify, and align individual leadership development plans, creating a catalog of learning content according to business needs.
Regional learning managers develop and lead teams of learning managers that support a specific region. They ensure standard onboarding and training programs are implemented in all regional fulfillment centers. They also partner with leaders in other regions to identify, pilot, and implement opportunities for new digital learning solutions.
Learning Manager | Frankenthal, Germany
Franziska oversees the day-to-day operations of the learning organization within the fulfillment center. Since she joined, she’s had the opportunity to support site performance in Germany, and also participate in larger European network initiatives.
Her team of training specialists has made positive impacts on key business metrics, including safety, quality, and customer experience. She feels that the numerous opportunities at Amazon have allowed her to grow as an individual, and to explore varied and exciting areas of work.
Learning Manager | San Salvo, Italy
Adriano draws on his background in design and psychology to simplify learning journeys, create more engaging activities for onboarding, and integrate employee suggestions in a continuous improvement cycle.
Adriano likens working for Amazon to living a dream. “If you back your ideas with enough data on expected benefits,” he says, “everyone in the company, at all levels, will do everything to support you in making it happen. It’s not uncommon to have an idea and to see it going live in few months, which is mind blowing for a company of Amazon’s size.”
Learning Specialist | Bergamo, Italy
Greta joined Amazon in August 2021 as a learning specialist to support the launch of our site in Bergamo, Italy. She manages a team of trainers who execute learning offerings to employees, and collaborates with Operations to ensure customer needs are met. Greta feels that working for the Learning & Development team has given her the opportunity to explore the culture and principles of Amazon, and discover what is behind the scenes when parcels are delivered to her doorstep. She’s a proud member of Glamazon Italy, our LGBTQIA+ affinity group, and enjoys supporting their events and workshops.
Regional Learning Manager | Slovakia
Tomáš began his Amazon journey in 2015 as an area manager in the Czech Republic. After holding numerous roles within Operations, he joined the Learning & Development team in 2019 as a learning manager in Slovakia. In 2020, he transitioned to a regional learning business partner role, and he started running European-wide projects, like the creation of standardized training materials for the EU Operations network. “I’m the perfect example of the kind of career growth that Amazon employees can experience,” he says.
Darya joined as a Learning & Development manager in Dortmund, Germany in 2017. Today, she’s a regional learning manager leading international Learning teams. She’s responsible for associate and manager onboarding and training in fulfillment centers across the EU.
Alexandre is a learning manager at our site in Metz, France, which opened when he joined in 2021. He collaborates with Operations and other departments to remove blockers that might impact our customers’ experiences. “It’s challenging but so rewarding to see positive results,” he says. “With each compliment we receive from customers, I feel proud that my team’s done its best.”
Ahinoa joined Amazon in as a trainer during the launch of our Madrid site, and she’s now a learning manager there. She’s had the opportunity to build a team and contribute to the success of her site’s projects.
Vincenzo joined as a learning business partner after working for four years in Amazon Operations. He’s the functional leader for Learning at our Dartford site in the UK.
María joined as a learning specialist in Madrid. In her role, she enjoys the opportunity to manage a team, work on local and regional projects, and get to know the ins and outs of operations processes.