Cultivating financial and engineering excellence

The eCommerce Services (eCS) team sits at the intersection of business and technology. Our people innovate in areas ranging from managing customer relationships and household products, to solving the challenges of mobile devices and global marketplaces. Specializing in both online and offline commerce, we push the limits of scale and performance.

Use your skills in UX design, business intelligence, product management, software development, and more. Whether you’re interested in improving customers’ lives or diving into machine learning research, there’s an opportunity in eCS to follow your passion and grow your career.

Our teams

Tax Engine Artisans (TEA)

We build and manages technology for sales tax compliance. This includes services to manage merchant tax data, create audit records, collect sales taxes, and apply sales tax to customer orders. Our goal is to ensure Amazon meets its legal requirements and minimize confusion for customers.

Identity Services

We deliver a secure, convenient, and intuitive authentication and identity management experience for customers. We own the infrastructure that authenticates customers, manages their profile data, and establishes relationships between accounts across web, mobile, and devices. Our goal is to safeguard customer trust.

Ordering Services

Our mission is to enable any customer to purchase any good or service from any merchant, from any location, at any time, in any quantity, using any possible payment mechanism, under any set of contract terms, and have the purchase fulfilled in any possible manner, as long as it doesn’t violate regulatory or marketplace policies.

Amazon Financials Foundation Services (AFFS)

We ensure secure and timely processing of millions of customer transactions daily. We enable Amazon business units to scale efficiently and delight customers.

Shipping and Region Services

We build technology to deliver the world’s most customer-centric shipping experience, enabling cost-effective, convenient, and compliant transport solutions worldwide. This work impacts hundreds of thousands of sellers and vendors, as well as tens of millions of customers.

Privacy

We are responsible for building company-wide products that give customers transparency and control over their personal data. We provide the foundational tools and programs that enable efficient and effective privacy compliance across Amazon.

Purchase Experience (PAX)

Our mission is to be the most trusted and delightfully easy experience for customers to build and evaluate their shopping basket, provide their address, and complete their purchase with confidence.

Meet Amazonians working in eCS

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Carol T.

Carol is a CPA turned product manager who’s thrilled to be providing innovated solutions for Accounting, Tax, and other Finance teams.

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Daksha Y.

Daksha joined Amazon in 2021 as an applied scientist to contribute to her organization’s goal of building systems to record, transform, manage, and report on financial transactions from all Amazon businesses.

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Sezen E.

Sezen joined the Amazon Financials Foundation Services team as a technical program manager. His team works on developing financial systems that enable all Amazon businesses to produce complete, accurate, timely, and auditable financial records.

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Diego M.

Diego leads teams in mobile authentication and user/session management. He directed the successful launch of Passkeys, which enables convenient passwordless authentication. He says, “I truly believe we’re contributing to shaping the future of authentication and the internet.”

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Echo N.

With almost two years at Amazon as a business intelligence engineer, Echo uses data analytics to enhance the user experience through insights gained from authentication data. Echo’s workdays are characterized by their fast pace and excitement. She plays a key role in empowering her team to make informed, data-driven decisions, contributing to their overall success.

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Dhruv K.

Dhruv is a member of the Checkout team, which works to delight customers and earn their trust through the last leg of the purchasing experience.

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Danielle A.

Danielle is a senior software development engineer leading the Privacy Experience team. With more than a decade of professional experience, she’s passionate about making the internet a safer and more respectful place for everyone.

Life at Amazon