Customer Experience and Business Trends
Customer Experience and Business Trends (CXBT) is an organization with a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally.
We’re a team of builders who develop products, services, ideas, and various ways of using data to influence product and service offerings. We do this for almost every business at Amazon, and for every customer (i.e., consumers, developers, sellers/brands, employees, investors, streamers, gamers, etc.).
Our method is based on determining the customer need, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.
We’re a global team, made up of a diverse set of profiles, skills, and backgrounds, including product managers, software developers, computer vision experts, solutions architects, data scientists, business intelligence engineers, business analysts, risk managers, and more.
Meet Amazonians working in CXBT
Devin C.
Devin joined Amazon soon after graduating college. Having a background in hard sciences and finance gives him a diverse perspective and allows him to focus on delivering customer-obsessed solutions.
Mugdha G.
Mugdha worked in consulting before joining Amazon for a role with CXBT in India. While she worked with retail and consumer goods clients in her consulting career, the online retail space was completely new for her.