Meet our Support Engineers
The scope and scale of what we do for our enterprise customers drives us to experiment and never stop learning.
Empowered to make an impact
AWS support engineers bring our customer-focused mindset to the cloud. Our team helps customers around the world achieve more with our comprehensive cloud services.
On our team, you’ll work at the forefront of transformational technology. You’ll get to think big and collaborate with outstanding customers and the engineers who develop our products. You’ll solve interesting challenges in real-world scenarios and make a real impact on your customers’ success.
If you’re passionate about cloud technology and outstanding customer support, you belong at AWS. Whether your expertise is Linux and Windows systems administration, database design and optimization, big data analysis, network administration, programming, security, or DevOps, search below to find the role that’s perfect for you.
Let your superpowers shine
Our team specializes in providing outstanding technical support to our customers and our internal teams. Here are a few reasons AWS may be the right place for you.
More opportunity
Amazon Web Services is the world’s most broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our suite of products and services to power their businesses.
All experience matters
AWS values diverse experiences. Many of our team members followed non-traditional paths to get to AWS, and these uncommon perspectives are essential to building better products. If you’re just getting started in your career, or your experience doesn’t align exactly with the role, please apply.
Inclusive culture
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences and celebrate our true selves. Ongoing events like our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to embrace our uniqueness.
Career development
We believe that smart leaders create other smart leaders, so we’re continuously creating opportunities for collaboration, knowledge-sharing, mentorship, and career-advancement. The scope and scale of AWS lets you pursue your curiosity and build the career path you want.
Work/life balance
Achieving success at work should never come at the expense of sacrifices at home. We value work-life harmony, from flexible work hours and easy adjustments to life’s unexpected moments. Because we believe people do their best work when they feel supported in every part of their lives.
Define the future
Every time there’s a leap forward in technology, you can bet AWS is involved. Our amazing team supports an unmatched roster of global organizations, solving interesting issues that have never arisen and extending the capabilities of the cloud in real-time. You can do the same at AWS.
Insights from AWS insiders
Meet some of our outstanding support engineers and learn how they’re making an impact for our customers and the AWS cloud.
From here you can go anywhere
AWS Support Engineers talk about the career growth and skill development they experience working with our constantly evolving technology.
Expertise across the cloud
It takes a lot of talented people to support and extend the world’s most adopted cloud platform. Here are some of the areas where our team is growing.
Many perspectives, one mission
It takes a wide array of expertise to build a cloud. We asked some of our support engineers what they enjoy about working at AWS.
Extend your expertise
“Some of my customers are the biggest companies in the world, while some are just getting started. I help them troubleshoot, work with the service team to address bugs or feature requests, and solve and address critical issues.”
Karuna Meena
Collaborate across teams
“Our Support Engineering team is truly customer obsessed, and my favorite part of my job is helping customers resolve their issues. We try to make sure they feel understood and know that we’re always here to help them grow.”
Yessenia Torres
Find your community
“One of my favorite projects is being an inclusion ambassador and leading inclusion huddles. It gives us engineers a break from case work to talk openly about things we want to improve on, such as dealing with stress and the importance of exercise in our daily lives.”
Sheika Islam