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Customer Service and Operations

Our Customer Service and Operations employees are re-shaping experiences for advertisers across the globe.

Support our customers to build their brands

Our Customer Service and Operations teams are experts in content review and moderation. They’re responsible for defining and managing ad policies, ensuring timely and flawless campaign execution, and educating advertisers to help them grow their businesses.

We’re dedicated to ensuring high-quality advertising that allows our customers to discover new products, and our advertisers to find new customers.

If you’re passionate about providing quality, help us re-imagine the advertising experience for our customers.

Voices of Amazon Ads

  • Jose-2.jpg

    Working at Amazon allows me to grow and achieve so many personal goals.

    In Amazon Ads, I’ve learned to take over bigger tasks and projects. I am grateful for the opportunity to influence the industry and position our country (Costa Rica) as a valuable resource.

    JoseEscalations Resolution Specialist
  • Diana-2.jpg

    What might surprise people is how big of an impact we make. We earn trust with our advertisers and customers by providing guidance and insights on ad policies and processes.

    I love working with people who are passionate about what they do, and I love knowing that our work makes a difference for every customer.

    DianaSenior Content Reviewer
  • Carlos Obando-2.jpg

    Working for Amazon is a unique experience. You’re constantly evolving, because every day has new challenges that help you grow new skills. Our Leadership Principle ‘Learn and Be Curious’ encourages us to learn as much as possible to provide the best experiences for our customers.

    What I enjoy about working in the advertising space is that it’s fun, innovative, and requires attention to detail.

    CarlosAdvertiser Support Associate

A day in the life at Amazon

  • Say Hello to Amazon Ads in Czech Republic

    Download video transcript

    Our Content Reviewers from all over the globe describe their roles in Amazon Ads.

  • Sayan: Operations Team Manager

    Download video transcript

    Meet Sayan, artist, mediator, and Team Manager at Amazon Ads. Sayan shares how he’s training his team to support sellers on Amazon and why he’s able to lead with enthusiasm and energy.

Ready to re-define the customer experience for our advertisers?