FAQ: Technical Support

I received an error message when submitting my application or logging into my account. What do I do?

I already have an amazon.jobs account, so why do I need to reset my password?

I have multiple email addresses associated with my applications. Can I merge my accounts?

I forgot my amazon.jobs username. How do I recover it?

I forgot my amazon.jobs password. How do I recover it?

What can I access with my amazon.jobs account?

Do I have to upload my resume/CV using a cloud service?

I don't have an email address. Can I create an account using my phone number?

Can I upload a resume/CV and use my LinkedIn profile?

How do I delete my data from your site?

How do I update my personal details in amazon.jobs?

How can I install Amazon Chime?

How do I join a meeting with Amazon Chime?

I can't install Amazon Chime. How can I join a meeting without Chime?

How do I access Amazon Chime for my interview?

How can I test Amazon Chime on my computer?

Can I use my Android phone to join my Chime interview?

What is Multi-Factor Authentication (MFA)?

Is MFA mandatory on this site? Can I choose not to enable MFA?

How do I enable MFA on my account?

What should I do if I didn't receive the one-time passcode (OTP) email?

What happens if I enter the one-time passcode (OTP) incorrectly?

What if my one-time passcode (OTP) is no longer valid?

What if I still can’t complete the one-time passcode (OTP) verification?