FAQ: Technical Support
Amazon.jobs application
- I received an error message when submitting my application or logging into my account. What do I do?
- I already have an amazon.jobs account, so why do I need to reset my password?
- I have multiple email addresses associated with my applications. Can I merge my accounts?
- I forgot my amazon.jobs username. How do I recover it?
- I forgot my amazon.jobs password. How do I recover it?
- What can I access with my amazon.jobs account?
- Do I have to upload my resume/CV using a cloud service?
- I don't have an email address. Can I create an account using my phone number?
- Can I upload a resume/CV and use my LinkedIn profile?
- How do I delete my data from your site?
- How do I update my personal details in amazon.jobs?
Remote interviews
- How do I download and use the meeting platform?
- How do I join a meeting with Zoom or Amazon Chime?
- I can't install the meeting platform app. How can I join?
- How do I access a meeting for my interview?
- How can I test Zoom or Amazon Chime on my computer?
- Can I use my Android phone to join my interview?
Account Login
- What is Multi-Factor Authentication (MFA)?
- Is MFA mandatory on this site? Can I choose not to enable MFA?
- How do I enable MFA on my account?
- What should I do if I didn't receive the one-time passcode (OTP) email?
- What happens if I enter the one-time passcode (OTP) incorrectly?
- What if my one-time passcode (OTP) is no longer valid?
- What if I still can’t complete the one-time passcode (OTP) verification?
- What social login options are available?
- If I use Apple ID to sign in, can I protect my email address?
- Will my social login passwords be changed when I use them on amazon.jobs?
- What happens if I already have an amazon.jobs account and want to use social login?